The Ifop Group is renewing its partnership with Luxus Plus for the second edition of LUXpérience(s), to be held on October 6 in Paris, in collaboration with the ISG Luxury Program.
At the event, Rémy Oudghiri, CEO of Sociovision, a subsidiary of the Ifop Group, will present a study focused on the customer experience in the age of artificial intelligence. This survey will analyze, in particular, the changing expectations of luxury consumers regarding exclusivity, personalization, and special offers, taking into account criteria such as the respondents’ age and region of origin.
The event will bring together customer relationship experts to address a central question: How can we preserve a unique and distinctive experience in a world where artificial intelligence is playing an increasingly prominent role?
The study and the event will be available to members of the Luxus+ Club, which offers its community of luxury professionals and enthusiasts exclusive content, networking opportunities, experiences, and privileged access to strategic industry events.
